GHOST TECH FAQ
Common questions
Can't find your question here? Reach out directly — we're happy to answer before you book.
How quickly can my device be repaired? +
It depends on the repair and whether the necessary part is already on hand. Many common phone, tablet, and laptop repairs can be completed during the same visit once a technician has diagnosed the issue and confirmed the part is available. If a part needs to be ordered, we'll confirm availability and give you a clear timeline before scheduling.
Do you come to my house? +
Yes. Ghost Tech Solutions is a mobile service — a technician comes to your home or business anywhere in our service area, fully equipped to diagnose and often complete the repair on the spot.
Do you work on Macs? +
Yes. We repair MacBook, MacBook Air, MacBook Pro, iMac, and Mac mini, alongside Windows PCs and laptops. See our Mac Repair page for details on what we handle.
Do you repair iPhones? +
Yes. iPhone screen, battery, charging port, and camera repairs are some of our most common visits, alongside Samsung, Google Pixel, and other Android devices.
How much does computer repair cost? +
It depends on the issue — a diagnostic-only visit, a hardware upgrade, and a full repair are priced differently. See our Pricing page for starting prices, or request an exact quote for your specific problem.
Can you set up my Wi-Fi? +
Yes. We handle router setup, mesh Wi-Fi systems, dead-zone troubleshooting, and general home network setup for both residential and business locations.
Do you repair business computers? +
Yes. Alongside managed IT and networking, we repair and support individual business workstations, laptops, and desktops.
Can you recover my files? +
In most cases, yes. We run a free diagnostic on the drive first to tell you honestly what's recoverable before any recovery work begins, so you're never paying for a guess.
Do you repair gaming computers? +
Yes — gaming PC diagnostics, upgrades, and repairs are a core part of what we do, including GPU swaps, cooling overhauls, and performance troubleshooting.
Do you work with businesses? +
Yes. We offer managed IT, office networking, workstation support, server support, cybersecurity, and POS system setup for small businesses throughout the Charleston area.
Do you offer pickup and delivery? +
Yes. When a repair needs bench work instead of an on-site fix, we pick up your device, repair and test it, and deliver it back to you. See our Pickup & Delivery page for details.
What payment methods do you accept? +
We accept all major credit and debit cards, along with digital payment options. Payment is collected after the work is completed and confirmed.
Is the diagnostic really free? +
Yes. Every visit starts with a full diagnostic at no charge, whether or not you move forward with the repair. You'll always get a confirmed price before any work begins.
Do you provide warranties? +
Yes. All labor is backed by our 90-day warranty, and any parts we install carry their manufacturer warranty as well. See our Warranty page for full details.
What areas do you serve? +
Charleston, North Charleston, West Ashley, Mount Pleasant, James Island, Johns Island, Summerville, Goose Creek, Hanahan, Moncks Corner, Isle of Palms, Sullivan's Island, Folly Beach, Kiawah Island, Seabrook Island, and surrounding areas.
Do you offer emergency or after-hours service? +
Yes, for urgent situations — a business network down during operating hours, a critical device failure — we offer after-hours booking. Emergency visits are prioritized but may carry a higher rate; call to check current availability.